FAQs

Looking to place a return or exchange order? Click to go to our Returns Portal: https://shakaohm.com/apps/return_prime

Q: What payment options do you accept? 

We accept PayPal, ApplePay, Mastercard, Visa, American Express and Discover. 

 

Q: Can I change or cancel my order after it has been placed? 

Possibly! Please contact us at info@shakaohm.com and we will do our best to help you with your order. 

 

Q: How do I know if my order has been shipped?

Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order. 

 

Q: Can I return/exchange something if I am dissatisfied?

Yes, as long as the product has not been worn and the tags are still attached. Please view our returns & exchanges policies on this page. 

 

Q: Do you have a size chart?

Yes. You can find a link to our size chart on each product page next to the size selection. 

 

Q: Do you offer gift cards?

Yes, we do offer gift cards, click here to go to the gift card page.

 

Q: Do you offer discounts to personal trainers and fitness professionals?

We don't have a formal program in place yet, but please contact us at info@shakaohm.com and we'll chat!  

 

Q: I bought a ShakaOhm item a while ago and liked the pattern/style/fit. Where can I buy the same style and does it come in different colors or patterns?

ShakaOhm’s merchandise is created on a seasonal basis. Our colors and styling will change to reflect the latest trends and fashions. We strive to keep our fit consistent and use many of our most successful styles and fabrics from season to season. If you have other questions, drop us an email at info@shakaohm.com

 

Q: Do I have to pay sales tax on internet orders?